Legal

Refund & Cancellation Policy

Last updated: July 5, 2026

1. Free Trial

Every new café starts with a free trial. No payment is required during the trial and no refund is applicable.

2. Cancellation

You may cancel your subscription at any time from Owner Dashboard → Billing → Cancel plan. Your access continues until the end of the current paid period.

3. Refund Eligibility

7-day money-back: first-time paid subscribers may request a full refund within 7 days of the first successful payment.
Refunds are processed to the original payment method within 7–10 business days.

4. Non-Refundable Cases

Renewals beyond the 7-day window.
Add-on charges (SMS credits, extra storage) that have been consumed.
Accounts suspended for breach of the Terms of Service.
Third-party fees (payment gateway, taxes) already remitted.

5. How to Request

Email billing@corecade.in from the account's registered email with:

Café name and account email.
Payment ID / invoice number.
Reason for the refund request.

We acknowledge within 2 business days and resolve within 7 business days.

6. Chargebacks

Please contact us before raising a chargeback — most disputes are resolved faster directly.

7. Contact

CoreCade Technologies · billing@corecade.in